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Complaints Procedure

  • Our aim is to always offer all our clients an efficient and effective service.

  • If, however, you have any complaints, comments or concerns about our service, then please raise them with the fee-earner dealing with your matter or alternatively contact our CEO. We will endeavour to deal with your concerns promptly and thoroughly within fourteen days of the date of your complaint. If we are unable to resolve your complaint you have a period of six months from the date of our response, to refer it to the legal ombudsman of the P.O. Box 6806, Wolverhampton WV1 9WJ, telephone 0300 555 0333, e-mail: enquiries@legalombudsman.org.uk. Website: www.legalombudsman.org.uk

  • Alternatively, you are entitled to refer a complaint to the legal ombudsman no later than one year from the date of the act or omission being complained about; or one year from the date when the complainant should have realised that there was cause for complaint. The legal ombudsman may not except a complaint where the act or your day of awareness of your right to complain arises before the 6th of October 2010. If you have any concerns as to whether you are within time limit for making a claim to the legal ombudsman, you should seek his guidance by contacting him at the telephone number or e-mail address indicated above.

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